Email Hell to Email Heaven at a typical hospital trust

How one hospital trust cut stress, saved time, got people talking again and helped them do what they are supposed to be doing – all in 60 minutes.

"The training was exceptionally useful and provided practical tips and advice on the effective use of email and email etiquette (something which is not taught to anyone).

"The hints and tips, particularly the square brackets and dealing with emails immediately have made the biggest difference. I am finding that my staff have started to use the brackets as well"

(Quotes from participants)

 

  • Return on Investment: £110,036
  • Potential extra RoI: £12.7 million
  • Extra 2.4 staff “recruited” at £516 p.a.

Changing the email culture

On the 28th of November 2012 two sessions on “Email hell to email heaven” were delivered to a total of 26 staff at a typical hospital trust in southern England.

All participants received surveys on email use before and after. We compared 38.5% of the delegates both before and after.

This summary shows very positive changes across the group as a result of the programme.

Results:

 

  • People spend less time on email – usage has dropped by 23.7% (an average saving of 39.5 minutes each per day)
  • Storage of emails has dropped 38.9%
  • People send fewer unnecessary replies/CCs: down 35.9%
  • 89% who had stress from email now feel less stressed.
  • 32.1% less compulsive checking
  • 80% talk instead of emailing more
  • 100% send emails that are easier to understand
  • 93.7% have changed their email behaviour since the session
  • 100% of respondents have passed on a tip to at least one other person
  • 100% of respondents recommend the session to others

Results at a glance

After a 60‐minute session...

To read the full case study and find out what the results are click the download link above.