Smart meters: progress on realising benefits for consumers

These reports outline the benefits to consumers of smart meters and the progress on maximising those benefits, including research on the delivery of the smart meter customer journey

Documents

Smart meter booking and installation process: evaluation

PDF, 546 KB, 72 pages

Smart Metering Implementation Programme: a report on progress of the realisation of smart meter consumer benefits

PDF, 8.02 MB, 68 pages

Mystery shopping of smart meter installations: research by GFK Mystery Shopping

PDF, 688 KB, 35 pages

Details

Smart meters provide a range of direct benefits to consumers. We have been monitoring those benefits since roll-out began.

This work is supported by independent research into the benefits being realised through the smart meter roll out and the experience of getting a smart meter. The first report into the experience of getting a smart meter was conducted in 2018 by using trained mystery shoppers, the second report was published in 2025 using convenience sampling to obtain a sample of domestic and non-domestic consumers.

From: Department for Energy Security and Net Zero and Department for Business, Energy & Industrial Strategy