Competence and Conduct Standard for social housing: consultation, Public Sector article

Competence and Conduct Standard for social housing: consultation

Applies to England

This consultation has concluded

Read the full outcome

Competence and Conduct Standard for social housing: government response

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Competence and Conduct Standard: Policy statement

PDF, 509 KB, 34 pages

Competence and Conduct Standard: Impact Assessment

PDF, 534 KB, 32 pages

Direction on the Regulatory Standards (Competence and Conduct) 2025

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Detail of outcome

Having considered the responses to this consultation, we are directing the Regulator to introduce a new Competence and Conduct Standard for social housing staff.

The standard will come into force in October 2026, with a transition period before all relevant staff must have or be working towards an appropriate qualification.

A new policy statement and direction to the Regulator have been published alongside the government response to the consultation.

Original consultation

Summary

Consultation seeking views on a regulatory Competence and Conduct Standard for social housing staff including qualification requirements.

This consultation ran from
10am on 6 February 2024 to 11:59pm on 5 April 2024

Consultation description

The government is consulting on its proposals to introduce a new, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have, or be working towards, a relevant qualification. It will ensure that staff have up-to-date skills, knowledge and experience, and that they exhibit the right behaviours to deliver a high quality, professional service and treat residents with respect.