This conference focuses on improving the handling, investigation, resolution and learning from complaints in the NHS including implementing the recommendations from the National Review into Complaints Handling in the NHS including developing board level responsibility, improving complaints standards and complaints handling, improving communications and information on the wards, responding to patient concerns, ensuring the process of complaints handling is integral to the delivery of care in real time, supporting patients who complain and implementing the statutory duty of candour.  The conference will also update delegates on national developments including an update from the commons public accounts select committee and the learning from the initial Care Quality Commission inspection and new requirements for trusts such as the annual complaints report.

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