Public Sector Event

Patient Experience Insight: Demonstrating Responsiveness to Feedback

Venue: Hallam Conference Centre
44 Hallam Street

Date: 7 Oct 2014

Synopsis: Chaired by Jane Whittome Head of Programmes, Patient Experience NHS Improving Quality this conference will provide a practical guide to measuring, understanding and acting on patient experience insight, and demonstrating responsiveness both to individual patient feedback and to insight from patients as an organisation as a whole.


“The key for organisations is to demonstrate they are responsive to patients... this is not just about metrics or the friends and family test... this is about insight drawn from a number of sources and understanding how that can be acted upon.. surveys play a role but only when you demonstrate they have be used to drive improvement” Neil Churchill, Director of Patient Experience, NHS England 

The Francis Inquiry Recommendation 255: “Using Patient Feedback: Results and analysis of patient feedback including qualitative information needs to be made available to all stakeholders in as near “real time” as possible, even if later adjustments have to be made” The Francis Inquiry into Mid Staffordshire NHS Foundation Trust

Follow the conference on Twitter #Patientexp


Kerry Tarrant 01932 429933 020 8181 6491 (fax)