Workshop overview

Public sector organisations are under pressure to cut costs, become more efficient, and deliver value for money. However, while cost reductions and efficiency are fundamental to ensure the viability of an organisation in the short-term, it is only through innovation and change that organisations can move forward and thrive. But where shall we focus our improvement efforts? And how can we innovate our services and processes?

This workshop builds on a series of research projects conducted over the past five years, and which have involved 160 organisations in both private and public sectors. Findings show how such organisations were capable of becoming both more efficient and more innovative, through incremental improvements (‘doing the same better') and radical innovations (‘doing something different').

In the workshop we will also look at the roles of performance measurement and management systems as triggers of improvement and innovation. In particular, we will look at which perspectives, approaches and tools can help us:

• Putting strategy into action and promoting change
• Understanding how to prioritise our improvement efforts
• Monitoring current processes and activities as well as enabling different ways of doing things 
•  Measuring and controlling performance as well as providing clarity and autonomy to employees
• Reducing gaming and promoting a culture of performance