Public Sector Event
Channel Shift Conference- 21st September, Edinburgh
Date: 21 Sep 2016
Synopsis: Capita’s Channel Shift Conference explores how to develop, promote and deliver integrated, omni-channel services in an accessible and cost effective manner.
About the event:
Capita’s Channel Shift Conference (21st September, Edinburgh) provides a unique forum through which to examine how to develop, promote and deliver integrated, omni-channel services in an accessible and cost effective manner.
With technology continuing to evolve and organisations across the public and private sector looking to drive forward the development of new customer engagement and contact channels, the need to deliver successful, streamlined, digitalised services has never been more critical.
As citizens become increasingly competent in new communication channels and technology, take this opportunity to explore how to increase user engagement whilst delivering a seamless, digital offer meeting the customer’s changing demands.
Key topics covered include:
- Improving efficiency, developing user engagement and increasing customer satisfaction through channel shift
- Promoting the use of a multi-channel customer engagement strategy
- Building digital capabilities and putting forward the business case for channel shift
- Staff training and achieving buy-in for digital innovation
Attend this conference to take away best practice strategies from expert colleagues that will enable you and your organisation to deliver real benefits and drive forward innovation through channel shift.
Benefits of Attending:
Gain an insight into how an award winning council has advanced the use of digital services through the development of tailored, easily accessible, omni-channel services
Learn how to put together a compelling and convincing business case for channel shift and achieve buy-in for digital services across your organisation
Take away guidance on how to improve uptake and increase customer engagement through channel shift
Explore how the use of webchat, social media and online communication channels can enhance user engagement
Put your questions to the Improvement Service on the latest government policy and measures to develop a digital Scotland
Hear from NHS Education for Scotland on the importance of effective staff training in driving forward channel shift
For more information and to book go to:
Download the brochure:
Veronika Balskova email@example.com