Public Sector Event

Improving Student Satisfaction Conference

Venue: Central London

Date: 16 Nov 2016

Synopsis: With the recent publication of the Higher Education and Research Bill and the white paper, ‘Success as a Knowledge Economy’, Capita's Improving Student Satisfaction Conference is crucially timed to assist higher education providers.


As the Government plans to tie National Student Survey (NSS) results to the levels of income universities receive, this event shares strategies employed by leading establishments to ascend the student satisfaction league tables.

Bringing together influential organisations from the sector and universities which have significantly improved their satisfaction levels, our conference offers guidance on how to ensure high-quality student experiences and deliver the best outcomes for students. Key topics covered include:

  • Understanding the implications of the Teaching Excellence Framework
  • Utilising survey data to identify student expectations and formulate action plans to address areas of dissatisfaction
  • Catering to the needs of a variety of students including those living at home, international students and those with mental health challenges
  • Increasing staff responsiveness and gearing the entire workforce to focus on the quality of the student experience

Attend to ensure that your institution is delivering the value for money which current students demand and that it stands out as a primary choice for incoming students, based on high satisfaction levels.


For more information please contact Aoife Grimes at