Handling Aggressive Verbal Complaints

Venue: Virtual Using Zoom

Date: 14 Mar 2024

Synopsis: Defuse and Mitigate Aggressive Behaviour

Have you ever been sworn at whilst doing your job? Do you sometimes have people being really rude to you?

If so, this course is designed with you in mind.

Our Handling Aggressive Verbal Complaints course is a no holds barred course to help you gain the confidence and skills to handle aggressive verbal complaints.

Through interactive roleplays and exercises designed to simulate real-life situations, learn how to calmly respond to aggressive complainants while remaining poised with your emotions controlled.

You will be challenged with aggressive verbal behaviour such as profane language by our RADA trained actress, Sandra Miller, to help you develop your self-belief when it comes to handling aggressive complainants.

Details:

Learning Outcomes

• Learn how to handle aggressive verbal complaints
• Remain composed when talking to aggressive complainants
• Develop your listening skills and learn how to ask questions
• Take back an action plan to give you the skills to handle aggressive complaints

URL:
https://www.moderngov.com/course/service-improvement/handling-aggressive-verbal-complaints

Contact:
https://www.moderngov.com/course/service-improvement/handling-aggressive-verbal-complaints